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Privacy Statement

Protection of your privacy is an important concern for Luxembourg Hotel Management S.A.

Your Privacy Matters

Protection of your privacy is an important concern for Luxembourg Hotel Management S.A. (“LHM”) and we commit to be transparent about the data we collect about you, how it is used and with whom it is shared. This Privacy Statement, including our Cookie Policy, applies to As a user of our website (“User”) the collection, use and sharing of your personal data is subject to this Privacy Policy which includes our Cookie Policy.

Data We Collect and How we Use Them

As further described in our Cookie Policy we use cookies and similar technologies. When you visit or use our live chat tool, we may collect and process some information/data about your visit. This general information could include the name of your browser type and language, the website which you arrived from, the pages you visit and the date, time and length of your visit as well as your location. We capture the information mentioned above using cookies. The information is retained for a maximum of two years. Cookies are small text files which are saved on your device when you visit You can control cookies through your browser settings and other tools.

Before we use any other form of personal data, you will be clearly asked to opt-in. For example, if you register to an event, subscribe to our newsletter, order a publication, send an application or use any of our webforms, you will be requested to provide us with some of your personal data. Information received though your use of our webforms is stored in GDPR-compliant data centers in Switzerland and sent by email to our teams.

You may opt out at any time through unsubscribe links included in our communications or by sending an email to with “UNSUBSCRIBE” as subject.

We use the data we collect to operate our business, personalise your experience and communicate with you. We may introduce new features to our website, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Statement.

Links to Other Websites and Social Media

You will find a number of links to other websites on Although these websites have been selected with care, we are not responsible for personal data processed via these websites. If you opt to share content from via social media websites, such as LinkedIn, Facebook and/or Twitter, then your personal data (such as your name and the fact that you have an interest in us) will also be visible to the visitors to your personal pages on these social media websites. The use of such websites is covered exclusively by the terms and conditions (including the privacy policy) of the social media website itself. We are not responsible for the data processing or privacy policies on such social media websites.

Service Providers

We may use service providers to help us provide our services (e.g., live chat, maintenance, analysis, payments, marketing). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Data Protection

Your personal data will be treated as strictly confidential. We have taken appropriate technical and organisational security measures against its loss or unlawful processing.

All personal information collected through this website will be stored and processed by Luxembourg Hotel Management S.A. in accordance with the General Data Protection Regulation (“GDPR”). The processing includes any operations or set of operations carried out or not through automatic proceedings on data as for instance collecting, recording, organising, safekeeping, adapting or modifying, extracting, consulting, using, communicating by transmission, distributing or any other form of putting at disposal, linking and interconnecting as well as blocking, deleting and destroying such data.

Luxembourg Hotel Management S.A. undertakes not to transfer your personal data to any third party without your prior consent or if required by law. Luxembourg Hotel Management S.A. will keep the data for as long as required for the provision of its services and subject to the legal limitation period.

You can ask to access, correct or erase your personal data processed by Luxembourg Hotel Management S.A. and for which you opted in. Upon request submitted to Luxembourg Hotel Management S.A., you or your beneficiaries proving a legitimate interest may receive free of charge, at reasonable intervals and in reasonable time, access to such data, the confirmation that such data relate to you or will not be processed, the categories of data which are concerned and the recipient or categories of recipients to which data are communicated.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object.

If you have any questions on your personal data, or any questions or complaints regarding this Privacy Statement, please contact us at